We aim to make your online shopping experience at Kate Kuba as enjoyable as possible.
If, however, you are experiencing difficulties using the site you can email us at web@katekuba.co.uk.
Alternatively you can call 0207 715 5303 or check our most frequently asked questions below.

Q: I saw a Kate Kuba shoe/boot featured on a magazine but cannot find it on your site.

A: This means that the product is temporarily out of stock or is a new arrival and will be available online soon.

Q: I want to purchase an item but it is out of stock in my size. Will you be getting any more in?

A: We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

Q: Which courier company do you use?

A: Kate Kuba delivers goods by Royal Mail.

Q: Do I have to pay import charges I order from overseas?

A: Your parcel may be delayed by customs. Unfortunately, we have no control over this and cannot supply any details why or for how long your parcel will be delayed. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Q: Is it safe to order online?

A: We utilize industry-standard secure sockets layer (ssl) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.

• Data integrity - this checks the data being transferred to ensure it has not been altered.
  

Q: Which methods of payment do you accept?

A: We accept payment by credit card, debit card or Paypal.



Q: What cards do you accept?

A: We accept the following cards: Visa, Mastercard, Solo and Maestro.

Q: What currency do you use?

A: We only accept UK pound sterling (GBP) at the moment.